Shipping policy

Shipping Policy

Thank you for shopping with Vance Skin.

Shipping rates

Shipping is free on every order to Australia, with no minimum purchase.

Order processing

Orders are usually processed within 1 to 3 business days after payment is received. Processing times may be longer during holidays, product launches, sales, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping times

Standard delivery to Australia usually takes 7 to 14 business days after dispatch. Estimated delivery times may vary depending on your location, carrier availability, customs processing, and other factors outside our control. Delivery times shown at checkout or in shipping confirmations are estimates only and are not guaranteed.

Incorrect shipping information

Please make sure your shipping address is complete and accurate before placing your order. Vance Skin is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible through our Contact page.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, GST, or other fees charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout. Vance Skin is not responsible for delays caused by customs processing.

Lost, delayed, or damaged packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is delayed, lost, damaged, or marked as delivered but not received, please contact us and we will do our best to help review the issue.

Order tracking

You will receive a tracking link by email after your order has shipped. Please allow some time for tracking information to update after the shipment is created.