Refund policy

Return and Refund Policy

We offer a 30-day satisfaction guarantee on eligible cosmetic products.

Refund requests must be submitted within 30 days of receiving your order. Requests made after this period are not eligible under this policy.

To request a refund or report an issue with your order, contact us through our Contact page with your order details and proof of purchase. We may also ask for photos, videos, or additional information to help us review the issue.

For hygiene and safety reasons, we currently do not accept physical returns of opened or used cosmetic products. In most cases, you will not need to send the product back to us unless our customer service team specifically asks you to do so.

This policy applies only to eligible cosmetic products. Accessories, gift cards, free gifts, promotional items, bundles, multi-packs, and items marked as final sale are not eligible under this policy.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.

Exchanges

If you would like a different product, the fastest option is to place a new order after your refund request has been reviewed and approved.

Refunds

We will notify you once your refund request has been reviewed and let you know if the refund was approved. If approved, the refund will be processed to your original payment method. Please allow 5 to 7 business days after approval for the refund to be processed. It may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.